Orders FAQ

  1. What is the size of the print?

    The prints will be at least 40 times 40 centimeters. The shape (aspect ratio) of the image will be preserved, i.e. for non-square images one side will be larger (e.g., 60x40).

  2. Do you deliver frames?

    No, we'll only ship the prints. We recommend a simple glass frame.

  3. Why don't you have a nifty web form to place orders?

    Several reasons. First, web programming is tedious, error-prone and expensive. Second, you'll be probably faster writing the simple email than filling out the form. Third, emails use less network bandwidth than web forms.

  4. Where do you ship?

    We ship to any place on this planet.

  5. Are shipping and handling (S&H) costs included?

    No, due to the fact that shipping costs vary greatly depending on destination, we need to charge for this separately. We do pick the most economic alternative to save your money. We'll quote the S&H costs in response to your inquiry.

  6. How long will I have to wait for my print(s)?

    We process orders in batches every other week, so shipping time may vary between 1 and 4 weeks, also depending on the speed of the chosen delivery service.

  7. What if I don't like my print?

    Given our high quality standards, we hope this doesn't happen. However, if you're really not satisfied we offer the option of returning your print within 30 days of receipt. Please contact us by email in this case.

  8. How can I pay?

    With the shipment, we'll send you an invoice with full payment details (IBAN/BIC).

    Please make sure that your payment covers all transaction fees, if any. We'd like to ask you to make sure that your bank is able to conduct international money transfers in EUR or CHF to Switzerland before you place your order.

  9. Why can't I pay by credit card?

    We trust that fractal aficionados are honest people and will transfer the payment due after receiving the prints.

  10. How did you find out about our website?

    Wait a second... That's for you to answer! If you like, please add that information to your order email.


[ Homepage | C++ | Fractals | Fotos | Songs | Movies ]

last modified Monday, 05-Jan-2009 16:40:35 UTC by Gerhard Wesp.